Questions and answers

FAQ

Ready-made products, custom models, batches and shipping. What you need to know before placing an order.

What you can order

Do you only print products from the catalog?

No. Our catalog shows only part of what 3dVerse can do. You can order a print of your own model, a custom item or a full batch — for personal use, business, gifts or an event.

Can I order just one item?

Yes. We make both one-off pieces and batches. Send us a model or describe your idea, and we will assess whether it can be made and provide a quote.

How do I order a product from the catalog?

Open the product page, choose the available options and quantity, add it to your cart and fill in your order details. We will contact you if availability, production or shipping needs clarification.

Do you offer custom 3D modeling?

Yes. We create 3D models as well as print existing files. Send us your idea, photos, sketches or drawings, the required dimensions and the intended use. We will assess the project and agree on the price, timeline and scope. Modeling is quoted separately from printing. Before work begins, we also agree on the number of revisions and which files you will receive.

Which file formats do you accept, and how do I send them?

We accept STL, OBJ and STEP models. The easiest way to send a file is to share a Google Drive or Dropbox link in your message. Please make sure the file is accessible and include the required dimensions and quantity.

Colors, sizes and materials

Can I order a different color?

Yes. You can ask about a different color even if it is not listed on the product page. Tell us which color you would like, and we will check filament availability and confirm the shade.

Can you change a product’s dimensions?

For many models, yes. Send us the product link and the dimensions you need. We will check whether the model can be resized while remaining functional and provide a quote.

Can you add a logo, name or text?

Personalization depends on the item’s shape and size. Send us your logo or text and show where you would like it placed. We will assess how it can be reproduced and how legible it will be.

Which materials do you use?

We use PLA plastic for most products. For functional parts or items intended for specific conditions, we discuss the material separately. You can find each product’s material in its specifications.

Can you help me choose materials and print settings?

Yes. Tell us what the item is for, where it will be used and what matters most: appearance, strength, weight or budget. We will suggest suitable materials and settings. You do not need to know all the technical details.

Batches and business orders

Do you produce batches of identical items?

Yes. We print batches from an existing model or a custom brief. These may include desk accessories, decorative pieces, gifts, souvenirs or small functional parts. We agree on feasibility, quantity and timing before work begins.

What do you need to quote a batch?

Send us the model or a description, the required quantity, dimensions, color and deadline. Please also mention any specific requirements for appearance, strength or intended use.

How is the unit price calculated for a batch?

We quote each batch individually based on the model, quantity, material and work involved. Once the specifications are confirmed, we provide both the unit price and the total order price.

Can I order a sample first?

Yes. Before batch production, you can order a sample to check the shape, dimensions and other agreed specifications. The sample is paid for separately. If you approve it and order the corresponding batch, the full amount paid for the sample is credited toward that batch — you do not pay it twice. Sample shipping is agreed separately.

Can I reorder a batch later?

Yes. Contact us with your previous order number or send us the same model. We will confirm the current price, material availability and lead time. If matching the previous batch’s shade as closely as possible matters, please let us know in advance.

Payment and production

What determines the price of a custom print?

The price depends on the model’s dimensions and geometry, material, printing time, quantity and any additional work. We provide an accurate quote after reviewing the file and agreeing on the specifications.

How long does production take?

Lead time depends on the model’s complexity, dimensions, quantity and our current workload. We confirm it after assessing your order, before printing begins. Shipping time is separate.

Can you handle an urgent order?

Tell us when you need the item. We will check whether the deadline is achievable, allowing for our production schedule, printing time and shipping. Urgent orders must be agreed in advance.

Can I change the specifications after placing an order?

Contact us as soon as possible and include your order number. There is more flexibility before production starts. If printing is already underway, we will check what can still be changed and whether the price or timing will be affected.

How do I pay for my order?

We accept online payments only, with funds paid into our registered sole proprietor’s business account. Cash and cash on delivery are not available. For custom orders, we agree on the amount and payment schedule before work begins.

What advance payment is required for a batch?

Our standard terms are 50% before production begins, with the balance due when the order is ready, before shipment.

We start the batch after the specifications and any required sample have been approved and the advance payment has been received. Before the final payment, we send photographs of the completed order.

The sample payment counts toward the advance payment. For example, for a UAH 10,000 batch with a sample already paid for at UAH 500, a further UAH 4,500 is due before production and UAH 5,000 before shipment.

Orders requiring a special material purchase or substantial preparation may have a different advance payment. Any such terms are always agreed beforehand.

Shipping

How do you ship orders within Ukraine?

We ship with Nova Poshta or Ukrposhta. When ordering, specify your town or city and preferred collection point. Available delivery options depend on the carrier and the parcel’s dimensions.

Do you ship internationally?

Yes. International shipping is arranged individually. Tell us the destination country, city and postal code so we can confirm availability, the carrier, cost and estimated delivery time. Customs charges may apply depending on the destination.

Is shipping included in the product price?

No. Shipping is charged separately. The cost depends on the carrier, destination, parcel dimensions and weight.

View shipping details
How can I track my parcel?

We provide a tracking number after shipment. Use it on the carrier’s website or app to check your parcel’s progress. If you cannot find the number, contact us.

What should I do if my item is damaged in transit?

Take photographs of the item and packaging, then contact us with your order number. If the damage is visible when you collect the parcel, report it to the carrier’s staff. We will review the situation and agree on the next steps.

Products and support

Why can I see fine lines on the surface?

FDM printing builds an item gradually, layer by layer. Fine lines and a characteristic surface texture may therefore be visible. If a smooth finish is particularly important for your project, please discuss this with us before production.

Can the product’s color differ from the photograph?

Yes. Lighting during photography and your display settings can affect the shade you see. Filament batches may also vary slightly. If you need a specific shade or a match to another item, please tell us before ordering.

Can an item withstand heat, outdoor use or heavy loads?

That depends on the material, design and conditions of use. Not every catalog item is intended for these purposes. Describe the required conditions before ordering so we can assess whether we can offer a suitable solution.

Can I return or exchange an item?

If you would like to return or exchange an item, contact us first with your order number. Conditions may differ for standard and individually made products. Please let us know if an item is defective or does not match the agreed specifications.

Return policy
How can I contact you if my question is not answered here?

Message us on Telegram or WhatsApp, or send an email. For a question about a purchase, include your order number. For a new project, send a description, photos or a model.

Still have a question?

Tell us about your project — we can discuss the model, material and production.

Contact us